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Fusion endeavors that its employees work in good faith and without prejudice to the interests of the client.

Insurance Complaint

Grievance Redressal

We will ensure adherence to the IRDAI Regulations, with respect to redressal of grievances relating to insurance. The offices of the company where complaints related to insurance products sold by the company are received will acknowledge the complaint and facilitate redressal of the same within 14 days of the receipt of such complaint.

 

Complaint Process

Step 1

He or She can write to Customer Care Department: –

M/S Fusion Finance Limited

CIN: L65100DL1994PLC061287

Adress: H-1, C-Block, Community Center, Naraina Vihar, New Delhi- 110028

 

Step 2              

If the resolution received by the customer does not meet the expectation, or has not received any response within 10 days from the date of raising the compliant, he/she can escalate the compliant to the Principal Officer at poinsurance@fusionfin.com  and the Principal Officer / customer care dept shall also escalate and follow up with the insurer company for providing speedy resolution.

Principal Officer: Mr. Jatin Dhall

 

Step 3              

customer is not satisfied with the reply provided by Principal Officer too, then he/she can write to the concerned insurance companies by obtaining the contact details from the website

 

Step 4

In-case the customer is not satisfied with the resolution provided by the insurer/Keertana, at any point of time he/she can

Escalate the complaint

  • Customer can make use of the Bima Bharosa system – IRDAI Portal at https://bimabharosa.irdai.gov.in/ for registering the complaints themselves and to monitor the status of the complaints.
  • Can send the complaint through email: complaints@irdai.gov.in.
  • Can call Toll Free No. 155255 or 1800 4254 732.
  • Apart from the above options, if it is felt necessary by the complainant to send the communication in physical form, the same may be sent to IRDAI addressed to:

 

General Manager

Insurance Regulatory and Development Authority of India (IRDAI)

Policyholder’s protection & Grievance Redressal Department – Grievance Redressal Cell.

Sy.No.115/1, Financial District, Nanakramguda,

Gachibowli, Hyderabad – 500 032.

 

Step 5             

In rare cases, in case the customer is not happy with the resolution provided by the above, then he/she may be guided to the Insurance Ombudsman.